Indonesia Now aims to provide accurate, useful, and clear information about Indonesia’s destinations, travel, food, and culture. We recognize that mistakes can happen and that travel information can change. When we identify a significant error, we aim to correct it promptly and transparently.
This policy explains how to report a concern and how we approach corrections, updates, and clarifications.
How to Report an Error
If you believe something on Indonesia Now is inaccurate, misleading, or out of date, please contact us through our contact page. To help us investigate, include:
- The title or URL of the page.
- A description of the information you believe needs attention.
- The location of the issue on the page, if relevant.
- The correct information, if you know it, and a link to a reliable source or supporting explanation.
- Your contact details if you would like us to follow up.
You can also report a problem with an image credit, map, calculation, broken link, or AI-assisted content. Please avoid sending passport numbers, payment details, or other sensitive information unless it is genuinely needed and we have arranged a suitable way to receive it.
How We Review Reports
We review correction requests and compare the issue with available evidence. Depending on the subject, that may involve checking official authorities, transport operators, destination managers, published research, original sources, or relevant local information.
We assess the significance of the issue and the potential effect on readers. Concerns involving safety, entry requirements, transportation, or other time-sensitive travel decisions receive particular attention. If a material claim cannot be verified promptly, we may add a notice, remove the affected information temporarily, or pause access to the page while reviewing it.
The time needed to investigate varies. We cannot guarantee an individual response to every message or a specific review timeframe, but we aim to address confirmed errors as soon as practicable.
Corrections, Updates, and Clarifications
Different changes serve different purposes:
- Correction: Fixes information that was materially inaccurate when published or previously updated. A correction may concern a place name, attribution, calculation, description, or other factual detail.
- Update: Adds or revises information because circumstances have changed, such as a new timetable, price, entry procedure, or opening arrangement. A change after publication does not necessarily mean the earlier information was wrong at the time.
- Clarification: Makes wording clearer or adds context when an otherwise accurate statement could be misunderstood.
- Minor edit: Improves spelling, grammar, formatting, or a broken link without changing the substance of the content.
For material factual corrections, we aim to add a visible note to the affected page explaining what was corrected and when. Significant updates or clarifications may also receive a note when that context helps readers understand the change. Minor edits generally do not require a separate notice.
For example:
Correction — [date]: An earlier version of this article incorrectly identified the departure station. The article has been corrected.
Correction notes should be clear enough to explain the issue without unnecessarily repeating sensitive personal information or creating a new misunderstanding.
Dates and Time-Sensitive Information
Where useful, we may show when an article was published, updated, or checked. These dates describe different actions: a date of review does not mean that every fact on a page was independently rechecked, and a revised date should reflect a meaningful change.
Transport schedules, prices, regulations, and access conditions can change between reviews. Readers should confirm important details with the responsible authority, venue, or provider before making travel decisions.
Images, Tools, and Removed Content
If a reported problem concerns a photo, map, attribution, or permission, we will review the material and may correct the credit, restrict its use, or remove it where appropriate. If a tool or calculation produces a misleading result, we may correct it or temporarily disable the affected feature while investigating.
In exceptional circumstances, a page may need to be withdrawn or removed. Where appropriate and practicable, we may provide an explanation or direct readers to a corrected version. A request for removal does not automatically mean that content will be removed; each request is assessed on its circumstances.
Reader Privacy and Independence
We use information submitted with a correction request to assess and respond to the issue, subject to our Privacy Policy. We will not identify a person who reports a problem without their permission, unless required or otherwise appropriate under applicable law.
Correction decisions are based on the available evidence and editorial judgment. A commercial relationship or disagreement with an opinion does not by itself determine whether we change or remove content. We welcome additional evidence if our initial assessment is incomplete.
We may update this policy as our editorial practices develop. Thank you for helping us keep Indonesia Now clear and useful.